Synergizing Expertise: The Success Story of Gore and Endress+Hauser

Endress+Hauser stands as a beacon in the field of measurement instrumentation, recognized globally for their extensive services tailored to industrial process engineering. With their company’s history spanning over seven decades, their expertise in key areas such as flow, level, pressure, analytics, and digital communications positions them as a trusted ally across diverse industries.

Case Study
Endress+Hauser’s headquarters in the Sternenhof building in Reinach, Switzerland

The Beginning: A Partnership Emerges

“In the beginning, the collaboration with a new partner is like a lottery ticket: You don’t know how well you work together; you still have to get to know each other.”

This is how Harald Maier, Manager Component Parts at Endress+Hauser, recalls the starting point of the partnership between Gore and Endress+Hauser. Around that time, Endress+Hauser browsed catalogues to find a new membrane fitting their requirements regarding airflow performance, temperature handling, and form factors. Being synonymous with quality, Gore stood out from their competition.

Fast forward two decades, it is clear to say Endress+Hauser struck gold: With Gore, they found a partner who does not only provide reliable venting solutions, but high-quality services and support throughout product developments.

Ultimately, it’s about the human connection. Gore’s personal investment in our success and their unwavering advocacy for our needs is very important to us.

Harald Maier / Manager Component Parts at Endress+Hauser

Collaborating for Optimal Solutions

It is not so long ago that this advocacy could be observed. As Gore constantly strives to optimize the existing vent portfolio, our engineers proactively offer enhancements in the products our customers use. Therefore, Gore proposed a new membrane which offered improved airflow properties to Endress+Hauser. While the membrane’s performance was promising, the Endress+Hauser material compliance team initially held some concerns.

Certification is a critical heading for Endress+Hauser. With customers in the chemical, oil & gas, and a variety of other industries, Endress+Hauser heavily relies on meeting high quality standards and receiving certificates to stay relevant in the market.

Knowing about our customer’s concerns, Key Account Manager Jochen Elsesser was able to mediate between Gore engineers and Endress+Hauser, finding a solution that would optimize the membranes performance without changing its geometry – preventing an unwanted domino effect of alterations.

A change in the membrane’s geometries would affect our devices design, resulting in the need of new tools, new processes, and eventually new certification. In total, it could take up to two years to adapt everything to the new vents.

Philipp Waßmer / Manager Component Parts at Endress+Hauser

Endress+Hauser’s measurement device in an industrial setting
Endress+Hauser’s device reading data

Commitment to Quality: The Hallmark of our Partnership

Nevertheless, the success of our partnership comes from more than achieving high standards on paper. Gauges and sensors are often meant to operate for up to ten years, putting durability in the spotlight. As Harald Maier states: “If even a single device generates mismeasurements due to condensation, our customers entire production site must be turned off. Therefore, it is of utmost importance that both the devices and the integrated membranes work reliably.”

With the support of Gore’s engineering teams and expertise in ePTFE membranes, Endress+Hauser was able to put a checkmark on that. Be it our GORE® Protective Vents Snap-In or Adhesive Series, our venting solutions offer reliable performance over many years – ensuring reduced downtime in production lines and enhancing Endress+Hauser’s position as expert in the market. This is why our venting solutions have been integrated in a growing number of Endress+Hauser’s sensor enclosures.

Gore knows us like the back of their hands. They understand our internal processes and specific requirements. This know-how is extremely important to us, and we appreciate it greatly.

Harald Maier / Manager Component Parts at Endress+Hauser

Evolving Together: A Testament to Service and Expertise

Throughout the years, the ways in which Gore and Endress+Hauser have worked together evolved, but the quality of Gore’s customer service has remained steadfast. Among all, a dedicated team that acts as point of contact has been invaluable to Endress+Hauser, providing nuanced understanding and support tailored to meet their individual needs. Looking ahead, we are excited to leverage this knowhow and support our customer in their future achievements.

Gore’s Key Account Manager Mr. Elsesser with Mr. Maier and Mr. Waßmer from Endress+Hauser.
FOR INDUSTRIAL USE ONLY 

Not for use in food, drug, cosmetic or medical device manufacturing, processing, or packaging operations.